Pokerbase AI — Support

Your subscription is billed by Apple or Google, not by us, so it has to be cancelled through your store account.

iPhone / iPad
Open Settings → tap your name → Subscriptions → Pokerbase AI → Cancel Subscription.

Android
Open the Google Play Store → tap your profile icon → Payments & subscriptions → Subscriptions → Pokerbase AI → Cancel subscription.

You keep access until the end of the period you have already paid for. Cancelling does not delete your account.

Open the paywall and tap Restore purchases. That re-reads your entitlement from the store.

If it still does not unlock, check that you are signed in to the same Apple or Google account that made the purchase, then relaunch the app. If the problem persists, email us with the store account's email address and the approximate purchase date.

Refunds are handled by the store, not by us — we have no ability to issue one.

• Apple: go to reportaproblem.apple.com and sign in.
• Google: go to play.google.com/store/account/orderhistory.

In the app, go to Settings → Delete Account.

This immediately deletes your synced chat and hand history, revokes every share link you have created, deletes your sign-in record, and clears your usage counters. It cannot be undone.

Cancel your subscription first if you have one. Deleting your account does not stop store billing — see the cancellation steps above.

No. You can use the coach without signing in until your free questions are used up. Signing in is what lets your history sync across devices.

Only for features you choose to use: the microphone for dictating a question, the photo library for attaching a hand screenshot so the coach can read it.

Both recordings and screenshots are transcribed and then discarded — we do not store them. Declining either permission leaves the rest of the app fully working. See the privacy policy for detail.

History syncs only while you are signed in, and only from the point you sign in onward. If you used the app anonymously and then reinstalled it, the local history is gone and we have no copy — the anonymous data never left the device.

If you were signed in and history is missing, email us before deleting anything and include the account email.

No. It is a strategy and training tool. It does not offer real-money play, wagering, or any form of gambling, and no money can be won or lost inside the app. It is intended for adults.

It happens — the coach is an AI system and can be confidently wrong. Treat its output as a study aid rather than authoritative. If you have found a clear, reproducible error, send us the hand and we will look at it.